Return and Refund Policy
At Mioelvnoza, customer satisfaction is extremely important to us.
If your order does not meet expectations, our team is here to help make the return and refund process as simple, fair, and transparent as possible.
1. Return Eligibility & Timeframe
Mioelvnoza offers a 30-day return policy, which means you have 30 days from the date your item is delivered to request a return.
To qualify for a return:
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The item must be unused, unworn, and in the same condition as received
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All original packaging, accessories, and tags must be included
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Proof of purchase, such as an order confirmation or receipt, is required
2. How to Start a Return
To request a return, please contact us at:
If your return request is approved:
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A return shipping label may be provided where applicable
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You will receive detailed instructions explaining how and where to return the item
Important:
Items returned without prior authorization or return instructions will not be accepted.
Please do not send any product back before contacting our customer support team.
3. Damaged, Defective, or Incorrect Items
Please inspect your order as soon as possible after delivery.
If your item arrives:
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Damaged
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Defective
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Incorrect
Please contact us promptly at:
To help us review your case efficiently, please include:
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Your order number
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The email address used when placing the order
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A clear description of the issue
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Clear photos or videos showing the damaged, defective, or incorrect item
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Photos of the original packaging and shipping label, if applicable
Our team will review the information provided and determine an appropriate resolution.
4. Exceptions / Non-Returnable Items
Certain products are not eligible for return, including:
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Custom or personalized products
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Personal care or hygiene-related items
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Hazardous materials, flammable liquids, or gases
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Original shipping fees paid during checkout
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Sale or clearance items
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Gift cards
If you are unsure whether your item qualifies for a return, please contact us before submitting a request.
5. Exchanges
Mioelvnoza does not currently offer direct exchanges.
If you would like a different product:
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Submit a return request for the original item
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Complete the approved return process
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Place a new order for the product you would like
This process helps us handle returns and replacement purchases more efficiently.
6. European Union – 14-Day Cooling-Off Period
For eligible orders delivered to a country within the European Union, customers generally have the right to cancel or return an order within 14 days of delivery, subject to applicable consumer protection laws and permitted exceptions.
Returned items must:
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Be unused and in their original condition
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Include the original packaging and tags
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Be accompanied by proof of purchase
This section does not limit any additional rights available under applicable consumer protection laws.
7. Refunds
Once we receive and inspect your returned item:
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We will notify you whether your refund has been approved
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Approved refunds will be issued to your original payment method
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Please allow up to 10 business days for our team to process an approved refund
Please note:
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Banks, credit card issuers, and payment providers may require additional processing time
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If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
8. Refused Shipments & Dispute Resolution
If you need to cancel an order, request a refund, or resolve an order-related issue, please contact us as soon as possible at:
We encourage customers to contact our support team first so we have an opportunity to review and resolve legitimate concerns directly.
Payment disputes or chargebacks initiated through a bank or payment provider may affect or delay our ability to process a direct resolution while the dispute remains open.
Mioelvnoza is committed to reviewing customer concerns fairly and efficiently.
9. Late or Missing Refunds
If you have not received an approved refund:
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Check your bank account again
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Contact your credit card issuer or payment provider, as processing times may vary
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Contact your bank for additional information
If you have completed these steps and still have not received your refund, please contact us at:
10. Return Address
Return authorization and return instructions from Mioelvnoza are required before sending any item back.
Please do not send products directly to the address below unless our customer support team specifically instructs you to do so, as our registered business address may not be the designated return warehouse.
Legal Entity:
HongKong Supernova Trade Limited
Registered Address:
ROOM D5, 5 FLOOR, KING YIP FACTORY BUILDING
NO.59 KING YIP STREET
KWUN TONG, KLN
HONG KONG
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